抽籤條款 Draw to Purchase Rules

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本次推廣活動由Penguin Toys (下稱“本公司”)主辦。

This promotion is organized by Penguin Toys (“PT”).

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本次活動需以有效身份證名文件之英文姓名、電子郵件、電話號碼及郵寄地址作登記方可進行抽籤。

Customer must register with valid ID or passport English name, email address, phone number and shipment address for enter the draw.

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每款商品每人只限登記1件。每籤以每件商品為單位。

Each person can register for each product once only. Each registration is in unit of one product.

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本次抽籤期限為2022年8月29日上午10時至2022年9月5日晚上11:59分 (GMT+8)。

The draw will start from 10:00 on 29 Aug 2022 and end at 23:59 on 5 Sep 2022 (GMT+8).

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本次抽籤結果會於2022年9月10日下午2時，透過電子郵件通知中籤客戶，並提供付款方式。

The result and payment procedure will be sent to the successful customer via registered email address on 10 Sep 2022 14:00.

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客戶會於2022年11月中以快遞方式收取貨品，收貨地址於遞交抽籤時確定，不能修改。因客戶的登記姓名、地址、電話號碼有誤而導致的郵遞損失（包括但不限於：產生額外費用、無法派送、快遞丟失、損毀等），本公司概不承擔任何責任。

Customer will receive the product by courier service in Mid-Nov 2022. Shipping address must be confirmed when placing the draw and cannot be modified once the draw is submitted. PT shall not be liable for any loss (including but not limited to: additional cost, failed to deliver, loss of courier, damage and etc.) caused by the incorrect registered name, address or phone number provided by the customer.

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客戶需確保登記之姓名與身份證明文件的姓名完全一致，如有任何差異，本公司保留最終決定權。

Customer must ensure the registered name is exactly same as on his/her ID or passport. PT reserves the rights reserves the rights of all final decision if any discrepancy.

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提交抽籤登記後如因客戶的登記姓名、電話號碼、電子郵件、收貨地址有誤而要求作出修改，抽籤資格將即時被取消。If any request for the revision on registration name, phone number, email, delivery address after registration is submitted, qualification will be cancelled.

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請在遞交抽籤前確認詳細之條款細則。

Please read and confirm the terms and conditions before submitting the draw.

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本公司有權隨時更改條款及細則而毋須另行通知，以及對本次推廣活動的一切條款保留最終決定權。

PT reserves the rights of change to any terms and conditions without prior notice. In case of any dispute, PT reserves the rights of all final decision.

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退換貨政策 Return Policy

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請於收貨時立即檢查貨品，貨品如有任何運輸導致貨品損毁或原廠瑕疵，請於簽收日起計七天內（含簽收當天）以出貨之電郵聯絡客服。逾期申報，恕不受理。

Please inspect upon receiving the product(s) and contact our customer service immediately in case of any faulty item(s) found. Any damage claimed after 7 days (receiving date inclusive) of the received of the product will not be accepted.

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損壞一經確認將會跟據現有庫存進行換貨處理。

Valid damaged claim will be arranged by replacement subject to the product availability.

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本公司對損壞貨品的換貨手續保留最終解釋權，顧客需對換貨產品支付額外運費。

Penguin Toys (“PT”) reserves the right to arrange replacement. For replacement, customer will be responsible for paying his/her own shipping costs for returning the item(s).

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部份產品為手工製作，跟據型號細緻部份會略有不同。

Some of the products are hand-made and the product details may vary depending on specific models.

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所有貨品外包裝作用為保護貨品免受撞擊損壞，有關貨品外包裝的任何損毀恕不接受更換貨品申請。

All packaging serves to protect the product from damage. It is not belonged to the part of the Product. Such replacement or return request will not be accepted.

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產品表面有機會有輕微划痕，此為貨品正常出廠情況，並不會接受更換貨品申請。

Fine scratches may remain on the surface. Please note that this is part of the product characteristics and is not subject to any replacement.

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產品價格包含運費，但顧客需負責支付在運輸過程中產生的海關費用及稅項。

Shipment price is included in the price. Any customs fee or import tax incurred during shipping, customer is responsible to those payment(s).

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本公司對因海關或快遞服務造成的延誤概不負責。

PT is not responsible for delays caused by customs or courier services.

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本公司對已確認送至訂單地址的包裹的丟失或被盜問題概不負責。

PT is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order.