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抽籤條款 Draw to Purchase Rules

本次推廣活動由Penguin Toys (下稱“本公司”)主辦。

This promotion is organized by Penguin Toys (“PT”).


Customer must register with valid ID or passport English name, email address, phone number and shipment address for enter the draw.


Each person can register for each product once only. Each registration is in unit of one product.

本次抽籤期限為2022年8月29日上午10時至2022年9月5日晚上11:59分 (GMT+8)。

The draw will start from 10:00 on 29 Aug 2022 and end at 23:59 on 5 Sep 2022 (GMT+8).


The result and payment procedure will be sent to the successful customer via registered email address on 10 Sep 2022 14:00.


Customer will receive the product by courier service in Mid-Nov 2022. Shipping address must be confirmed when placing the draw and cannot be modified once the draw is submitted. PT shall not be liable for any loss (including but not limited to: additional cost, failed to deliver, loss of courier, damage and etc.) caused by the incorrect registered name, address or phone number provided by the customer.


Customer must ensure the registered name is exactly same as on his/her ID or passport. PT reserves the rights reserves the rights of all final decision if any discrepancy.

提交抽籤登記後如因客戶的登記姓名、電話號碼、電子郵件、收貨地址有誤而要求作出修改,抽籤資格將即時被取消。If any request for the revision on registration name, phone number, email, delivery address after registration is submitted, qualification will be cancelled.


Please read and confirm the terms and conditions before submitting the draw.


PT reserves the rights of change to any terms and conditions without prior notice. In case of any dispute, PT reserves the rights of all final decision.

退換貨政策 Return Policy


Please inspect upon receiving the product(s) and contact our customer service immediately in case of any faulty item(s) found. Any damage claimed after 7 days (receiving date inclusive) of the received of the product will not be accepted.


Valid damaged claim will be arranged by replacement subject to the product availability.


Penguin Toys (“PT”) reserves the right to arrange replacement. For replacement, customer will be responsible for paying his/her own shipping costs for returning the item(s).


Some of the products are hand-made and the product details may vary depending on specific models.


All packaging serves to protect the product from damage. It is not belonged to the part of the Product. Such replacement or return request will not be accepted.


Fine scratches may remain on the surface. Please note that this is part of the product characteristics and is not subject to any replacement.


Shipment price is included in the price. Any customs fee or import tax incurred during shipping, customer is responsible to those payment(s).


PT is not responsible for delays caused by customs or courier services.


PT is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order.

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